Refund policy

Effective date: October 19, 2026

Blackworm Supply sells live feeder worms, foods, and feeding supplies. Please review this policy before placing an order.

Live worms and live foods

Live worms and live foods are not returnable. Sales are final except for eligible live-arrival claims or where required by applicable law.

Live-arrival claims

Our live-arrival guarantee applies to live blackworms shipped by overnight service under our shipping procedures. You must receive the package on the first delivery attempt, bring it indoors immediately, and inspect it promptly.

Report any arrival issue to info@axolotlsuperstore.com within two (2) hours of the carrier's documented delivery time. Include your order number, a brief description, clear photos of the unopened shipping box and shipping label, photos of the worms inside their original unopened packaging, and photos showing their condition after opening. A continuous unboxing video is recommended but is not required.

Claims reported outside the two-hour window or without the required information may be denied, except where required by applicable law. Claims are reviewed before any replacement or refund is approved.

Customer responsibilities

Track your shipment, provide an accurate address, receive it on the first delivery attempt, and follow the supplied storage and care instructions. We are not responsible for losses caused by delayed retrieval, missed delivery attempts, incorrect addresses, improper storage, unsuitable water conditions, or temperature stress after delivery.

Cancellations

Orders may be canceled before shipment. Orders for live worms cannot be canceled once the shipping process has begun. Payment processing fees or other non-refundable transaction costs may be deducted where permitted by law.

Supplies and dry goods

Unused, unopened merchandise may be returned within 30 days of delivery. Items must be in their original packaging, in resalable condition, and accompanied by proof of purchase. Contact us before sending a return. Customers pay return shipping unless the return is due to our error.

Non-returnable items include live worms, live food, opened food, frozen food, opened water treatments or medications, custom or special-order items, clearance merchandise, gift cards, and digital products.

Damaged or incorrect merchandise

Notify us within 48 hours of delivery. Include your order number, photos of the product and packaging, and a description of the issue. Late reports may be denied.

Shipping charges and delivery issues

Shipping fees are non-refundable except where required by law or where the shipping error was caused solely by Blackworm Supply. Carrier delays and weather events do not automatically qualify for shipping refunds. Additional charges may apply if a shipment must be resent because of an incorrect or incomplete address, missed delivery, or other customer error.

If a package appears lost or is marked delivered but cannot be found, contact the carrier immediately and notify us. We investigate claims before approving a replacement or refund.

Refund processing

Approved refunds are issued to the original payment method whenever possible. Processing time depends on your financial institution. Non-refundable shipping or transaction costs may be deducted where permitted by law. To the extent permitted by law, any approved refund is limited to the purchase price of the applicable product.

Nothing in this policy limits rights provided by applicable law. Updates take effect when published.

Contact

Blackworm Supply
Email: info@axolotlsuperstore.com
Phone: 385-492-7589
860 W Riverdale Rd, Riverdale, UT 84405, United States